Question 10 Jane is conducting interviews to develop a customer profile for her client She customizes each interview.to each participant and does not ask specific questions. What type of interview format is Jane using? a. Unstructured b. Direct interviewing c. Closed-ended d. Structured e. Semistructured

The answer is **(a) Unstructured**. Here's why:* **Unstructured Interviews:** These interviews are highly flexible. The interviewer has a general topic in mind but doesn't follow a set list of questions. They allow for open-ended discussions and exploration of the interviewee's thoughts and experiences. This is exactly what Jane is doing.Let's look at why the other options are incorrect:* **Direct Interviewing:** This term isn't a standard interview format.* **Closed-ended:** Closed-ended questions have specific, limited answers (e.g., yes/no, multiple choice). Jane's interviews are not restricted in this way.* **Structured:** Structured interviews use a standardized set of questions asked in the same order to every participant. This is the opposite of what Jane is doing.* **Semistructured:** Semistructured interviews have a general outline and some key questions, but allow for flexibility and follow-up based on the interviewee's responses. While this has some flexibility, it's still more structured than Jane's approach.