A. Please choose the best answer (a,b,c or d)to answer the following questions! 1. What is the main purpose of a business letter? a. To maintain informal communication b. To provide entertainment C. To convey official information and requests d. To create personal connections 2. Which element is found at the beginning of a business letter? a. Closing b. Salutation C. Signature d. Heading 3. In a letter of request, what should be clearly stated in the body of the letter? a. The reason for appreciation b. The request being made C. The list of complaints d. The personal opinion 4. Which of the following is an appropriate salutation for a formal business letter? a. Hey b. Hi there C. Dear Mr./Ms [Last Name] d. Hello 5. What is a common closing phrase in a business letter? a. Regards b. Cheers C. Later d. Thanks a bunch 6. What should be included in the subject line of a business email? a. The main point of the message b. Personal anecdotes C. Detailed descriptions d. Informal greetings 7. When writing a letter of complaint, what is crucial to include? a. Detailed description of the issue b. Personal stories C. General praise d. Informal language 8. Whatis the primary function of a letter of appreciation in a business context? a. To request information b. To file a complaint C. To express gratitude d. To offer a job 9. Which part of a business letter contains the main message? a. Heading b. Salutation C. Body d. Closing 10. What tone is typically used in a letter of request in a business setting? a. Casual b. Humorous C. Formal and polite d. Angry