Pertanyaan
23. What problems may be caused by inaccurate FTTX resource information? A. Many customer complaints B. Inaccurate demarcation of customer complaints/network fault C. Low provisioning success rate D. Repeated door-to -door visits
Solusi
Jawaban
** A, B, C, D
Penjelasan
**Inaccurate FTTX (Fiber To The X) resource information can lead issues, including:- **A. Many customer complaints:** If the resource information is inaccurate, it can result in poor service quality or incorrect billing, leading to customer dissatisfaction and complaints. - **B. Inaccurate demarcation of customer complaints/network fault:** Incorrect resource information can make it difficult to accurately identify where issues lie, whether they are with the network or with the customer's equipment.- **C. Low provisioning success rate:** Inaccurate information can lead to improper provisioning of services, resulting in a lower success rate for new installations or upgrades.- **D. Repeated door-to-door visits:** If the initial installation or troubleshooting is based on incorrect information, technicians may need to make repeated visits to resolve issues, which is inefficient and costly.**