Evaluasi Kinerja Keperawatan Berdasarkan 12 Indikator Mutu: Studi Kasus di Rumah Sakit X

The evaluation of nursing performance is crucial for ensuring high-quality patient care and continuous improvement within healthcare institutions. This study delves into the evaluation of nursing performance at Rumah Sakit X, utilizing 12 quality indicators as a framework. By analyzing data collected from various sources, this research aims to provide a comprehensive assessment of nursing performance at Rumah Sakit X, highlighting areas of strength and identifying opportunities for enhancement.

Methodology

The evaluation of nursing performance at Rumah Sakit X was conducted using a mixed-methods approach, combining quantitative and qualitative data collection techniques. The study employed 12 quality indicators, encompassing aspects such as patient satisfaction, infection control, medication safety, and staff competency. Quantitative data was collected through patient satisfaction surveys, medical records review, and staff performance evaluations. Qualitative data was gathered through focus group discussions with nurses and patient interviews.

Results

The analysis of the collected data revealed both strengths and areas for improvement in nursing performance at Rumah Sakit X. The results indicated high levels of patient satisfaction with the overall care provided by nurses. The hospital also demonstrated strong adherence to infection control protocols, resulting in low rates of hospital-acquired infections. However, the analysis identified some challenges in medication safety, with a few instances of medication errors reported. Additionally, the study highlighted a need for further development of staff competency in specific areas, such as advanced life support and critical care nursing.

Discussion

The findings of this study provide valuable insights into the strengths and weaknesses of nursing performance at Rumah Sakit X. The high levels of patient satisfaction and adherence to infection control protocols are commendable and reflect the dedication and commitment of the nursing staff. However, the identified challenges in medication safety and staff competency require immediate attention. Implementing strategies to enhance medication safety, such as implementing double-checking protocols and providing regular medication safety training, is crucial. Similarly, investing in staff development programs to enhance competency in critical care and advanced life support is essential for ensuring optimal patient care.

Recommendations

Based on the findings of this study, the following recommendations are proposed to further enhance nursing performance at Rumah Sakit X:

* Strengthen Medication Safety: Implement a comprehensive medication safety program that includes double-checking protocols, regular medication safety training, and a robust system for reporting and analyzing medication errors.

* Enhance Staff Competency: Invest in staff development programs to enhance competency in critical care, advanced life support, and other specialized areas.

* Promote Continuous Improvement: Establish a culture of continuous improvement by regularly reviewing performance data, identifying areas for improvement, and implementing evidence-based interventions.

* Foster Collaboration: Encourage collaboration between nurses, physicians, and other healthcare professionals to ensure seamless patient care and optimize communication.

Conclusion

The evaluation of nursing performance at Rumah Sakit X using 12 quality indicators has provided a comprehensive assessment of nursing practice. While the hospital demonstrates strengths in patient satisfaction and infection control, areas for improvement exist in medication safety and staff competency. By implementing the recommended strategies, Rumah Sakit X can further enhance nursing performance, ensuring high-quality patient care and continuous improvement in the delivery of nursing services.