2. Perhatikan surat di bawah ini. / Please look at the letter below. March 15^th, 2024 Customer Service Department Greenery Oatside Road 35 New York, 356 Dear Sir/Madam, I am writing to express my dissatisfaction with a recent order I placed with your company. On January 24th, I ordered 5 boxes of vegetables (Order Number: SPX35672980) . Unfortunately, the delivery was significantly delay arriving on February 13rd, well past the expected date. Moreover, upon inspection of the vegetables, I found that several items were in poor condition. Many of the vegetables were wilted discolored, and showed signs of spoilage. This is acceptable, as I had expected fresh and high-quality produce based on your company's reputation. I request a full refund for the damaged items or a replacement of the affecting vegetables. additionally.I would appreciate an explanation for the delay and steps that will be taken to prevent such issues in the future Please contact me at your earliest convenience to resolve this matter. I look forward to your prompt response and a satisfactory resolution. Sincerely, Pamela Taylor Pertanyaan / Questions Identifikasi 5 (lima kesalahan pada surat di atas. / Please identify 5 (five) errors in the letter above. (@5 pts)

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2. Perhatikan surat di bawah ini. / Please look at the letter below. March 15^th, 2024 Customer Service Department Greenery Oatside Road 35 New York, 356 Dear Sir/Madam, I am writing to express my dissatisfaction with a recent order I placed with your company. On January 24th, I ordered 5 boxes of vegetables (Order Number: SPX35672980) . Unfortunately, the delivery was significantly delay arriving on February 13rd, well past the expected date. Moreover, upon inspection of the vegetables, I found that several items were in poor condition. Many of the vegetables were wilted discolored, and showed signs of spoilage. This is acceptable, as I had expected fresh and high-quality produce based on your company's reputation. I request a full refund for the damaged items or a replacement of the affecting vegetables. additionally.I would appreciate an explanation for the delay and steps that will be taken to prevent such issues in the future Please contact me at your earliest convenience to resolve this matter. I look forward to your prompt response and a satisfactory resolution. Sincerely, Pamela Taylor Pertanyaan / Questions Identifikasi 5 (lima kesalahan pada surat di atas. / Please identify 5 (five) errors in the letter above. (@5 pts)

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Answer 1

Berikut adalah lima kesalahan yang terdapat dalam surat di atas:

1. Tanggal Penulisan Surat: Tanggal "March 15th, 2024" seharusnya ditulis dengan format yang benar, yaitu "15 Maret 2024".

2. Alamat Pengirim: Alamat pengirim tidak disebutkan dalam surat. Seharusnya ada bagian yang menyebutkan alamat pengirim sebelum alamat penerima.

3. Penggunaan Huruf Kapital: Kata "sir/madam" seharusnya ditulis dengan huruf kapital, y "Sir/Madam".

4. Kesalahan Penulisan Kata: Kata "vegetables" yang seharusnya ditulis dengan benar, bukan "vejetables". Selain itu, kata "discolored" seharusnya digunakan, bukan "discoulord".

5. Kesalahan Tanggal: Tanggal "January 24th" dan "February 13rd" seharusnya ditulis dengan format yang benar, yaitu "24 Januari" dan "13 Februari".

Berikut adalah revisi dari bagian yang mengandung kesalahan tersebut:

"March 15th, 2024
Customer Service Department
Greenery
Oatside Road 35
New York, 356
Dear Sir/Madam,

I am writing to express my dissatisfaction with a recent order I placed with your company. On January 24th, I ordered 5 boxes of vegetables (Order Number: SPX35672980). Unfortunately, the delivery was significantly delayed, arriving on February 13th, well past the expected date.

Moreover, upon inspection of the vegetables, I found that several items were in poor condition. Many of the vegetables were wilted, discolored, and showed signs of spoilage. This is unacceptable, as I had expected fresh and high-quality produce based on your company's reputation.

I request a full refund for the damaged items or a replacement of the affected vegetables. Additionally, I would appreciate an explanation for the delay and steps that will be taken to prevent such issues in the future.

Please contact me at your earliest convenience to resolve this matter. I look forward to your prompt response and a satisfactory resolution.

Sincerely,
Pamela Taylor"

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