a. Any amount that you want b. According to wish c. More than what they have asked for d. Minimal amount 4. American plan is also called . a. Half Board b. Dux Pension c. Full Board d. All of above 5. State true or false. While dealing with Guests, we should always greet each guest with a smile in our voice as well as on the face. a. False b. True c. Partial correct and partial in correct. d. I don't know 6. What is the best definition of hospitality? a. Service b. Meeting the anticipation needs of our guests with kindness and goodwill. c. Businesses that provide services to people who are traveling d. A special room that is used to serve refreshments to groups of people 7. What does Total room sales divided by the number of rooms sold represent? a. Rack Rate b. Average Daily Rate (ADR) c. Room Occupancy % age d. All of Above 8. If a hotel accepts more bookings than the hotel can accommodate for a partic a. occupation b. Upselling c. Overbocking lukan presentastin

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a. Any amount that you want b. According to wish c. More than what they have asked for d. Minimal amount 4. American plan is also called . a. Half Board b. Dux Pension c. Full Board d. All of above 5. State true or false. While dealing with Guests, we should always greet each guest with a smile in our voice as well as on the face. a. False b. True c. Partial correct and partial in correct. d. I don't know 6. What is the best definition of hospitality? a. Service b. Meeting the anticipation needs of our guests with kindness and goodwill. c. Businesses that provide services to people who are traveling d. A special room that is used to serve refreshments to groups of people 7. What does Total room sales divided by the number of rooms sold represent? a. Rack Rate b. Average Daily Rate (ADR) c. Room Occupancy % age d. All of Above 8. If a hotel accepts more bookings than the hotel can accommodate for a partic a. occupation b. Upselling c. Overbocking lukan presentastin

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Answer 1

4. American plan is also called __

c. Full Board

The American plan includes full board – meaning lodging, breakfast, lunch, and dinner are all included in the price.

5. State true or false. While dealing with Guests, we should always greet each guest with a smile in our voice as well as on the face.

b. True

A warm and welcoming greeting is crucial in hospitality. A smile, both verbal and visual, conveys friendliness and professionalism.

6. What is the best definition of hospitality?

b. Meeting the anticipation needs of our guests with kindness and goodwill.

While hospitality involves service (a), and often includes businesses serving travelers (c), the core of hospitality lies in anticipating and exceeding guest needs with genuine kindness and goodwill. Option (d) describes a function within hospitality, not hospitality itself.

7. What does Total room sales divided by the number of rooms sold represent?

b. Average Daily Rate (ADR)

ADR is a key performance indicator in the hospitality industry, showing the average revenue generated per room sold per day.

8. If a hotel accepts more bookings than the hotel can accommodate for a particular period, this is called:

c. Overbooking

Overbooking is a common practice in the hospitality industry, although it carries risks if not managed properly. It aims to maximize occupancy, accounting for cancellations and no-shows. The other options are not directly related to this scenario.

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