PART 4 Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each taik. Select the best response to each question and mark the letter (A). (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time. 71. When can a customer speak with a technician? (A) Between 4:00 and 7,00 (B) Between 2.00 and 4.00 (C) Anytime before 7.00 (D) Anytime of day 72. How can a caller make an appointment? (A) Call back after 7:00 (B) Go online (C) Press 2 (D) Visit the office 73. What can a caller do by pressing 3 ? (A) Speak with Tech Support (B) Buy a new computer (C) Get information about a bill (D) Hear the menu again 74. What will Dr. Swanson talk about? (A) Small business (B) Tourism (C) Customer relations (D) Book promotion 75. What will happen after the talk? (A) Refreshments will be served. (B) There will be a book sale. (C) Dr Swanson will sign books (D) Another speaker will talk. 76. When will the next lecture take place? (A) Tomorrow evening (B) Next Thursday (C) In a week (D) Next month 77. What product is being advertised? (A) Chairs (B) Desks (C) Phones (D) Computers 78 Where would this product be used? (A) Home (B) Otfice (C) Theater (D) Classroom 79. How much is the discount? (A) 15% (B) 16% (C) 20% (D) 50%